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PRIVACY POLICY
01
Collection and use of information
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Information you provide to us when you register on the site, fill out forms or submit requests, such as name, email address and telephone number.
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Information you provide to us when you make purchases, such as your shipping address and payment details.
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Information about your use of our site, including the pages you visit, the products or services you interact with and the time spent on the site.
02
We use the collected information for the following purposes:
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Providing services and processing orders, including processing payments and delivering goods.
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Providing you with information about our products, promotions and special offers.
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Improving the quality of our services and adapting the content of our website to your interests.
03
Disclosure of Information
We do not sell, trade or transfer your personal information to third parties without your consent, except as necessary to fulfill our obligations to you, such as when processing orders or as required by law.
04
Protecting your information
We take reasonable security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, Internet transmissions or electronic storage methods cannot be guaranteed to be absolutely secure.
05
Refund
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Order Cancellation
1. Customers may cancel their order within 24 hours of confirmation, and in this case, the full cost of the order will be refunded.
2. Orders canceled less than 24 hours before the scheduled delivery or pickup date are eligible for a partial refund (up to 50% of the order value) as production may have already begun.
06
Refund Policy for Product Quality
1. In the event of receiving a product of unsatisfactory quality, we offer a replacement product or a full refund. The customer must contact us within 24 hours of receiving the product, providing a photo or description of the issue.
2. Please note that taste quality and subjective opinions on taste are not grounds for a refund if the product meets freshness and sanitary standards.
07
Changes to the privacy policy
We may update our privacy policy from time to time. Any changes take effect from the moment they are published on our website.
08
Agreement to terms and conditions
By using our website you agree to the terms of our privacy policy.